Suncity Casino Privacy Policy
This Privacy Policy governs the collection, use, storage and protection of personal information by Suncity Casino, operated by Sun International. The provisions of this document apply to all users who interact with the services, websites and facilities located in South Africa. By accessing or using any such services, you acknowledge that you have read and understood this Privacy Policy.
1. Information Collected
Personal information is collected directly from you when visiting the premises, using the websites, registering for services or participating in loyalty programmes. The types of information collected include:
- Full name and contact details (email address, postal address, telephone number)
- Date of birth and identification documents for age verification purposes
- Demographic information such as postal code, gender and preferences
- Transaction records and service usage history
- Information provided during correspondence with support teams
Personal information is not knowingly collected from individuals under the age of 18. If you are under 18 years of age, you may not provide personal information without the involvement of a parent or legal guardian.
2. How Personal Information Is Used
Personal information collected in connection with Suncity Casino is used for the following purposes:
- Verification of identity and ensuring compliance with legal age requirements
- Provision and management of access to services and facilities
- Administration of loyalty programmes and member accounts
- Response to enquiries and provision of customer support
- Compliance with legal and regulatory obligations under South African law
- Improvement of services and internal operations
Processing of personal information takes place on the basis of consent, contractual necessity or legitimate business interests. You have the right to withdraw consent at any time by contacting the Sun International Information Office.
3. Data Sharing and Disclosure
Personal information is not sold to third parties. Personal information may, however, be shared with:
- Service providers and contractors who assist in operating the business, including technology providers and administrative support services
- Regulatory authorities and law enforcement agencies where required by law
- Affiliated entities within the Sun International group for operational purposes
Some service providers may be located outside South Africa. In such cases, reasonable steps are taken to ensure that personal information is protected in accordance with applicable data protection standards.
4. Data Protection and Security
Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, loss, destruction or alteration. Access to personal information is restricted to authorised personnel who require such information to perform their duties.
No data transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any passwords or access credentials associated with your account.
5. Your Rights
Under South African data protection legislation, including the Protection of Personal Information Act (POPI Act), you have the right to:
- Request access to the personal information held about you
- Request correction of inaccurate or incomplete personal information
- Object to the processing of personal information in certain circumstances
- Request deletion of personal information, subject to legal retention requirements
- Lodge a complaint with the South African Information Regulator if you believe your data protection rights have been violated
To exercise any of these rights, contact the Sun International Information Office using the details provided below.
6. Data Retention
Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations and to resolve disputes. Retention periods vary depending on the type of information and the nature of the relationship with the user.
When personal information is no longer required, it is securely deleted or anonymised in accordance with internal data management procedures.
7. Cookies and Anonymous Data
The websites may collect anonymous demographic and technical data, such as browser type, IP address and pages visited. This information is used to analyse website performance and to improve user experience. Cookies and similar technologies may be used for this purpose.
You can configure browser settings to refuse cookies, but this may limit the ability to use certain features of the websites.
8. Changes to This Privacy Policy
This Privacy Policy was last updated in July 2021 (Version 1). The company reserves the right to modify this Privacy Policy at any time. Changes will be communicated by posting the updated version on the official website at www.suninternational.com/privacy/.
Continued use of the services following any changes constitutes acceptance of the revised Privacy Policy. Users are encouraged to review this document periodically.
9. Exclusions
This Privacy Policy does not apply to:
- Information that has been permanently de-identified or anonymised
- Information posted by you in public forums or community areas
- Third-party websites or services linked from the platforms
The company is not responsible for the privacy practices of external websites or services.
10. Contact Information
For questions, complaints or requests regarding this Privacy Policy or the handling of personal information, contact:
Sun International Information Office
6 Sandown Valley Crescent
Sandton, 2196
South Africa
Postal Address:
PO Box 782121
Sandton, 2146
South Africa
Email: [email protected]
If a complaint is not resolved to your satisfaction, the matter may be escalated to the South African Information Regulator. Further information is available in the Promotion of Access to Information Act (PAIA) manual of Sun International.
11. Governing Law
This Privacy Policy is governed by the laws of South Africa. Any disputes arising from this Privacy Policy or from data processing practices described in this document are subject to the exclusive jurisdiction of the courts of South Africa.